Terms & Conditions

1. Object

The purpose of the Terms & Conditions of Sale is to fix the parties' relations in the context of sales made on the website of the House of Marlow brand: "www.houseofmarlow.com". The "www.house-of-marlow.com" Website is an e-commerce site published by the company House of Marlow, a sole proprietorship whose registered office is 7 rue Henri Dubouillon, 75020 Paris FRANCE, registered in the Trade and Companies Register. Paris companies under the number 847 938 354 00010.

These General Terms and Conditions of Sale are concluded between Mrs. Billie MARLOW (N ° SIREN 847 938 354 00010) manager of House of Marlow and secondly, people wishing to make a product order (s) via the "www.houseofmarlow.com" Website. These Terms & Conditions may be modified at any time and without notice by the Seller, the terms applicable being those in place on the date of the order. Any order placed on the Site with the Seller entails the full and entire adhesion of the Customer to these Terms & Conditions of Sale.

The products offered on the website "www.houseofmarlow.com" are intended for the personal use of Customers. Thus, the Customers or recipients of the products are prohibited any resale or rental of the products to private or professional third parties.

The site "www.houseofmarlow.com" is hosted by OVH GS, located at 2 Rue Kellerman 59100 ROUBAIX France.

2. Acceptance

The Customer declares to have read and accepted the Terms & Conditions of Sale at the time of purchase. The Customer's acceptance of these conditions is confirmed by ticking the box "I accept the Terms & Conditions of sale", as well as by the communication of his bank details for payment of his order. The validation of the Customer's order is materialized by an order confirmation email sent by House of Marlow.

3. Products

We offer products that are guaranteed new and new worn.

The descriptions and pictures of the products sold on the Site are the most accurate and the most faithful to the reality possible. However, the colors, dimensions, textures and other characteristics of the products may be altered by the screens or browsers used to view them. The Customer acknowledges that the photographs, descriptions or graphics accompanying and illustrating the products offered for sale on the site are indicative and not contractual and can not engage the responsibility of the Seller in case of error, omission or modification.

The product offered and prices indicated are valid within the limits of available stocks and the period of the order. The availability of products is indicated on the product sheets at the time of placing the order. In the event of unavailability after placing an order, House of Marlow will inform the customer by e-mail and propose either to provide a replacement product with characteristics and qualities similar or superior to a price equal or greater, or cancel the order and refund it if his bank account has been debited.

4. Price

The price is expressed in euros. The price indicated on the product sheets does not include transport costs. The price indicated in your basket, is the total price, expressed all taxes included. It includes product prices, packaging and order management costs and shipping costs.

5. Orders

In order to place an order, the Customer undertakes to communicate via the Site only the real and valid information necessary for the performance of the service subject to these Terms and Conditions. The Seller can not be held responsible for incorrect information provided by the Customer leading to non-performance of the service. The Customer can access his data at any time and modify them in the "my account" section. Any order will be considered validated only after acceptance of the payment. The Seller will be entitled to refuse or cancel any order relating to a Customer in dispute on a previous order.

6. Payment, security and private policy

Payments will be secured via the PAYPAL online payment system (https://www.paypal.fr/en) or by credit card bearing the acronym CB, Visa, Mastercard, American Express via our secured platform provided by the Credit Agricole Bank. These systems ensure, through an encryption system, the integrity and confidentiality of the data provided by the customer.

At no time does House of Marlow have access to confidential information relating to the means of payment (card number, end of validity date, bank account number ...).

In the event of a problem with the payment system, the companies CREDIT AGRICOLE and PAYPAL will assume the full responsibility of their services.

The sale will only be considered final after the email to the customer of the order confirmation email and after receipt of the full price by House of Marlow.

7. Delivery and returns

The products will be delivered to the delivery address indicated by the customer during the ordering process. House of Marlow will not be held liable for any error in the delivery address entered by the customer. In this case, the cost of returning and returning the product (s) will be borne in full by the customer.

The products purchased on the website "www.houseofmarlow.com" are delivered to the customer:

  • in France by Colissimo Post tracked service.
  • in the European Union States by Mondial relay or DHL (Eco and Express).
  • in the rest of the world deliveries are made by DHL Express.

Depending on the chosen delivery method, the delivery times announced on the site are those given by Colissimo as an indication. In case of simultaneous ordering of deliverable items on different dates, given their availability, the delivery time is based on the longest time. House of Marlow reserves the right to split deliveries. In this case, the participation in the processing and shipping costs will only be charged for one shipment.

House of Marlow is committed to doing its best to deliver the products ordered by the customer within the time specified above. These deadlines are given as an indication and any overrun may not give rise to any damages and interest, withholding or cancellation of the order by the customer. House of Marlow can not be held responsible for the consequences due to a delay in delivery of the selected transport provider or a late withdrawal by the customer of his package following the filing of a notice in the box by the carrier.

The preparation of your order is done with great care and it will be shipped as soon as possible. Once your order is validated, its preparation is made within 24 hours. The underwear (s), slid (s) in a cardboard case, and packaged in a package that ensures its preservation throughout its routing. Your order will be dispatched the working day following its validation on our website, excluding public holidays and weekends. Thus, if the order was validated on a Friday, the parcel will be dispatched the following Monday.

You have the possibility to follow your order by connecting to the site www.laposte.fr/colissimo provided with the number of parcel which will be communicated to you after shipping. For Metropolitan France, delivery is offered beyond 200 € order. Below 200 €, a postage of 4.90 € will be charged.

For deliveries outside France, the customer undertakes to make his personal business of all declarations and to pay all the taxes due to the importation of products, customs duty, value-added tax, and all other taxes. due under the laws of the country of receipt of the order.

In order to make a return, please send us an email to contact@houseofmarlow.com with your order number and the reasons for your return. We will send you a note to be affixed on the parcel which you received to return it to us by depositing it at a post office. It is necessary to pay attention to well kept proof of the deposit at the post office. The customer has a period of 14 days from the delivery of the product, to return to House of Marlow items that do not suit him. Items made on request or personalized can not be returned, as well as any damaged, unlabeled or soiled items. The products must be returned to their original condition otherwise the refund can not be guaranteed. Refunds will be made within 1 week after receiving your package. Returns for products ordered outside France, Corsica and Monaco are the responsibility of the customer. After notifying House of Marlow of the desire to return a product, the Customer will return the product (s) to the following address:
House of Marlow
7 rue Henri Dubouillon
75020 PARIS

8. Intellectual property

House of Marlow is a protected trademark registered at the INPI and "www.houseofmarlow.com" a protected domain name. No one may reproduce, use, distribute or use for any purpose whatsoever, even partially, the elements of the site, except with the written consent of House of Marlow.

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